Shipping

ANNOUNCEMENT

Due to high demand and our annual warehouse system upgrades, we anticipate delays in processing and delivery. Products are being processed on a priority basis and could take up to 10 business days to process your order. We understand how excited you are to receive your Komfy Kloset goodies, and we want to reassure you that we're doing everything possible to get them to you as quickly as possible. Your satisfaction is our top priority, and we're committed to providing you with the high-quality service you deserve.

All customers will be updated once their orders are dispatched. Your support means the world to us, and we appreciate your patience and cooperation as we work through this temporary delay together.

Shipping:

It takes 4-6 business days to process and ship your order after your payment is verified. Weekends and holidays are not included.

Please note that these are estimated delivery times only:

DESTINATION	STANDARD SHIPPING
USA	10-12 business days
UK & Europe	10-15 business days
Canada	8-12 business days
Australia & New Zealand	10-15 business days
Hong Kong	3-7  business days
Singapore	8-12 business days
UAE	10-17 business days
Russia & Rest of World	10-20 business days

 

In rare cases, orders may not ship within 5 days due to stock issues, a lack of order information, billing delays, the order verification process, or custom products.

Again, please note that this is an estimation only, and we do not guarantee delivery dates, which still depend on where your area is. Some locations (Latin America, Africa, and the Middle East) could take longer to deliver.

Orders are shipped from our warehouses that are located in the USA, Europe, and Southeast Asia (Singapore, Malaysia, and China), depending on the product and your registered address.

It takes 4-6 business days to process and ship your order after your payment is verified. Weekends and holidays are not included.

In some instances, an order may be split into different packages for any of the following reasons:

- Weight limit per package. In order to provide free worldwide shipping and ensure that you receive your order in a timely manner, we use time- and cost-efficient methods of delivery.

- An item may be slightly back-ordered and shipped later than the rest of the items in the order.

- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.

Delays may also occur as a result of International Customs Inspections. Your country's customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Shipping confirmation:

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent on the weight of the package and the delivery location. Customers are responsible for customs duties and taxes for all international orders. 

Tracking Information:

It is your responsibility as the buyer to track your order and submit the necessary requirements to customs or the courier. Otherwise, if the order has been tagged as "return to sender" or unsuccessful delivery due to the receiver not being able to follow-up or having not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free, and you may need to place the order again.

Delivery:

The recipient takes full responsibility for your local government's and postal regulations regarding imports and customs, as we cannot be held liable for any items that are not accepted into the specific country. 

Most orders will be delivered by your local post service as regular registered mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected. 

Why am I being charged with Customs and Taxes?

To avoid any taxes, we specify a low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives in the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.

Cancellations/Changes:

Should you wish to modify or cancel your order, kindly reach out to us promptly during our business hours from Monday to Friday. Our order processing and shipping procedures are conducted with expediency. Please be aware that once your order undergoes processing in our warehouse, we regrettably cannot accommodate any alterations.

Requests for changes or cancellations made during the weekend may not be guaranteed due to the closure of our offices during this period. It is important to note that our warehouses operate 24/7, contributing to the swift processing of orders.

Please note that any orders that have already been packed or shipped cannot be canceled.

Shipping & Delivery Disclaimer:

We are NOT responsible for items once they leave the warehouse; this includes loss and damage to any item while in transit. A tracking number is provided to check the delivery status of the item. We are NOT responsible for undeliverable packages resulting from absent or inaccurate information. All claims about missing or damaged merchandise must be made directly with the carrier, NOT us. We can only assist with filing a claim with the carrier for missing orders that have not been received within 60 days of shipping.

Our customer service team is on standby to help. Please email us at support@komfykloset.com or message us on our Facebook Page.