Important Shipping Update – A Note to Our Customers
As a global small business, we proudly ship to customers around the world — and we work with a diverse network of suppliers from different regions to bring you unique, high-quality items. However, due to recent changes in international trade policies and increased tariffs affecting shipments from certain countries (including but not limited to China), some of our partners are currently facing restrictions or are temporarily pausing deliveries to the United States.
As a result, some U.S.-based customers may experience delays in order fulfillment or, in rare cases, the cancellation of specific items that can no longer be sourced as expected.
We sincerely apologize for any inconvenience this may cause and want to reassure you that we’re actively working to resolve these challenges — from sourcing alternative products to adjusting inventory and monitoring ongoing trade developments closely.
If your order is affected, we’ll notify you promptly and work with you on a solution, whether that’s a refund, replacement, or a similar item available for quicker shipping.
We appreciate your patience, understanding, and continued support as we navigate these changes. Your satisfaction remains our top priority, and we’re here to help every step of the way. 🤍
- Komfy Kloset
Shipping:
It takes 4-6 business days to process and ship your order after your payment is verified. Weekends and holidays are not included.
Please note that these are estimated delivery times only:
| DESTINATION | STANDARD SHIPPING |
|
USA |
10-12 business days |
|
UK & Europe |
10-15 business days |
|
Canada |
8-12 business days |
|
Australia & New Zealand |
10-15 business days |
|
Hong Kong |
3-7 business days |
|
Singapore |
8-12 business days |
|
UAE |
10-17 business days |
|
Russia & Rest of World |
10-20 business days |
In rare cases, orders may not ship within 5 days due to stock issues, a lack of order information, billing delays, the order verification process, or custom products.
Again, please note that this is an estimation only, and we do not guarantee delivery dates, which still depend on where your area is. Some locations (Latin America, Africa, and the Middle East) could take longer to deliver.
Orders are shipped from our warehouses that are located in the USA, Europe, and Southeast Asia (Singapore, Malaysia, and China), depending on the product and your registered address. In the rare event that an item is out of stock in all our warehouses, we may source it directly from our supplier. This means the supplier might ship your order directly to you, possibly in different packaging.
It takes 4-6 business days to process and ship your order after your payment is verified. Weekends and holidays are not included.
In some instances, an order may be split into different packages for any of the following reasons:
- Weight limit per package. In order to provide free worldwide shipping and ensure that you receive your order in a timely manner, we use time- and cost-efficient methods of delivery.
- An item may be slightly back-ordered and shipped later than the rest of the items in the order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
Delays may also occur as a result of International Customs Inspections. Your country's customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Shipping confirmation:
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent on the weight of the package and the delivery location. Customers are responsible for customs duties and taxes for all international orders.
Tracking Information:
It is your responsibility as the buyer to track your order and submit the necessary requirements to customs or the courier. Otherwise, if the order has been tagged as "return to sender" or unsuccessful delivery due to the receiver not being able to follow-up or having not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free, and you may need to place the order again.
Understanding "Pre-Shipment" Status on USPS Tracking:
If you see "Pre-Shipment, USPS Awaiting Item" when tracking your order, rest assured—we've already shipped your package! Sometimes, there may be a delay in USPS scanning the item, which can cause this status to appear. This is a normal part of the shipping process and doesn't mean your package hasn't left us. Please be patient, and know that your order is on its way. If you have any concerns, feel free to reach out—we’re here to help!
Delivery:
The recipient takes full responsibility for your local government's and postal regulations regarding imports and customs, as we cannot be held liable for any items that are not accepted into the specific country.
Most orders will be delivered by your local post service as regular registered mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.
Why am I being charged with Customs and Taxes?
To avoid any taxes, we specify a low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives in the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.
Cancellations/Changes:
Should you wish to modify or cancel your order, kindly reach out to us promptly during our business hours from Monday to Friday. Our order processing and shipping procedures are conducted with expediency. Please be aware that once your order undergoes processing in our warehouse, we regrettably cannot accommodate any alterations.
Requests for changes or cancellations made during the weekend may not be guaranteed due to the closure of our offices during this period. It is important to note that our warehouses operate 24/7, contributing to the swift processing of orders.
Please note that any orders that have already been packed or shipped cannot be canceled.
Shipping & Delivery Disclaimer:
We are NOT responsible for items once they leave the warehouse; this includes loss and damage to any item while in transit. A tracking number is provided to check the delivery status of the item. We are NOT responsible for undeliverable packages resulting from absent or inaccurate information. All claims about missing or damaged merchandise must be made directly with the carrier, NOT us. We can only assist with filing a claim with the carrier for missing orders that have not been received within 60 days of shipping.
Our customer service team is on standby to help. Please email us at support@komfykloset.com or message us on our Facebook Page.