We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If not, the buyer will be responsible for all incurred fees and no refund will be issued. Items sent back to us without first requesting a return will not be accepted.
Please send us a return/exchange request to email@example.com including the following details:
- Your order number
- Evidence of picture/video showing the problem/defect.
Please use registered mail with an online delivery tracking number for returns. If the returned order cannot be tracked during transit, a safe reception could not be guaranteed by us.
In the following cases, you’ll be responsible for paying the shipping costs for returning your item.
- Incorrect order:
If you ordered a wrong product or an incorrect size, you are responsible for paying the return shipping costs to our warehouse if you want a replacement and if you would like a refund instead, we will refund the original product price.
- Unwanted item:
If you no longer want the item, please contact us within 14 days of receiving the product for a return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Any address on the parcel is not approved as a return address. Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, the refund will be issued to the original payment method within 1 week.
Shipping costs of the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
* Late or missing refunds (if applicable) *
Refund times are dependent on your bank or credit card company. If you haven’t received a refund yet, first check your bank account or credit card statement again, then contact your bank or credit card company.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exceptions / Non-Returnable Items:
Sizing: Due to health & sanitary reasons, refunds and/or exchanges will NOT be accepted due to sizing issues. Babies grow at their own pace. We recommend that you choose the size that corresponds to your baby's height and weight per the sizing chart rather than their age for a much more accurate fit. Contact us at email@example.com if you are unsure about sizing.
Fabric Odor: Clothing items that carry fabric odors may not be eligible for returns or exchanges if the product itself is not damaged or defective. We strongly recommend that customers first attempt to address the odor issue through washing or proper aeration. Strong odors can sometimes result from factors beyond our control, such as the nature of the materials used, storage conditions, or environmental factors. These odors are not indicative of a product defect, and they can often be effectively removed by laundering, airing out, or using appropriate odor-eliminating techniques.
Screen Monitors: Keep in mind that different monitors have different displays therefore we do not accept refunds based on minor color differences.